Placing an Order
View the product page for your desired item and then contact us with the product that you would like, it’s just that easy!
For custom created items, or if you have any questions, just give us a call. We would be more than happy to help you in any way that we can.
Cancellations & Returns
Requests for cancellations must be made in writing through email. If we receive your cancellation while in the proofing process after order submission, you will only be charged a $50 cancellation fee for prep work completed to date.
Should you choose to cancel a project after the proof has been made, you are liable for costs for the order as we do our best to turn your product around with lighting speed and most items are usually complete and ready to ship within days of your proof approval.
Ultimately, we have a non-return policy due to the items being custom printed with your provided artwork, please review your proofs carefully, because we cannot be held responsible for non-manufacturing related issues.
We are committed to providing quality products, at a fair price, in a quick time frame within the Printing Industry Standards.
While we do our best to preflight and double check your art files, we cannot be held responsible for errors in copy, or content that would be reflected in your supplied art files and your approved proofs. We have no control over your supplied content, copy, image quality or picture resolution, type fonts, so please double and triple check your files prior to sending them to us.
Our color management software is top of the line and your product will be printed to pleasing color and we pride ourselves in our tight color management control, however please know that printed pieces cannot be guaranteed to match your monitor or printer.
If you believe you have a manufacturing related issue in regards to your product, please contact us immediately to discuss your concern and please have photographs ready to send to us in email to help us understand your concern.
If there is indeed a manufacturing related issue with the product you will need to obtain a return authorization to return the product to us (product must always be returned without exception) and we will work with you to replace the product free of manufacturing defects.
Recommendations for Printing Success
Remember to use High-Resolution images for best print quality.
Don’t forget the Bleed! We require a min of 1/8” bleed on all sides.
Don’t forget to include the art for the back side if the piece is two sided – or if you want the same image on both sides, please be sure to let us know.
If you have a black background, make it a rich black so you get a nice dark black.
Don’t make your type too small. If the type is too small, it can be difficult to the consumer to get your message and can appear soft and blurry depending upon the color build.
Remember to add your legal line & Code # on your product.
Did you double check and triple check for Typos?
Is your art / copy centered?
Supply us with Print Ready High-Resolution PDF files for your order.
We will supply you with a PDF proof via email for your approval at no additional cost. Production for your job will not begin until we receive written sign off on the proof.
While we do our best to preflight and double check your art files, we cannot be held responsible for errors in copy, or content that would be reflected in your supplied art files and your approved proofs. We have no control over your supplied content, copy, image quality or picture resolution, type fonts, so please double and triple check your files prior to sending them to us. We will not reprint any jobs for errors not caught by you after you give your approval on the proof.
Our color management software is top of the line and your product will be printed to pleasing color and we pride ourselves in our tight color management control, however please know that printed pieces cannot and will not match your monitor or printer.
If your color is critical we can supply you with an Epson hard copy contract proof for an additional cost, plus shipping costs based on the shipping method you require to receive the proof. You would need to sign off on the Epson proof and return it to us at your cost, choosing the shipping method you desire. Keep in mind, that the transit time on shipping proofs to you and the shipping return time to send the proof back to us, will impact your schedule.
If your PDF or Epson proof is not approved and needs corrections, please contact us to discuss your changes. Please see additional information regarding proofs and change fees. We charge $85/hour for all corrections with a $50 minimum charge for changing including if a revised file is sent to us. We will then send you a PDF of the revised or new file for approval. Production for your job will not begin until we receive written sign off on the proof.
Send Your Files to Beer & Wine P.O.P.
If your files are 5 MB or less you may email them.
For files over 5 MB, upload to our site using our upload feature.
Please email or call to notify us you have uploaded the files.
It would be helpful to give the file a name we can identify with you.
When naming the file, only use letters, numbers or an underscore.
If you have any questions, please call 866-317-6531.
© 2016 Wine and Beer P.O.P. All rights reserved. Beer and Wine P.O.P. is a division of Sterling Graphics, Inc..